We supply customers outside the UK on an ex-works (EXW) basis only. We pick and pack your order and make it ready for collection from our warehouse in Newcastle upon Tyne. From then on, you, or the courier or freight forwarder you appoint, are responsible for transport, UK export clearance, import clearance, and any duties or taxes due in the destination country.
Before ordering, check that you can clear the goods into your country and obtain any documents your authorities require. Rules for food supplements vary widely between countries. It’s your responsibility to confirm that the products, ingredients and labels can be legally sold in your market.
Ingredients, labelling and regulatory status
Our products are formulated, manufactured and labelled to meet the regulations for food supplements sold in the UK. Rules in other countries can differ significantly. Ingredients permitted in the UK may be restricted, need authorisation, or have different maximum levels elsewhere. The same applies to the names and forms used for vitamins and minerals, the botanical names of plant extracts, the strain designations used for live cultures, and the claims, warnings and allergen information required on the label.
It’s your responsibility to check that each product, its ingredients and its labelling can be legally imported and sold in your market before you place an order. We recommend confirming this with a regulatory adviser or the relevant authority in the destination country, particularly for products containing botanicals, live cultures or ingredients at higher strengths.
If you need more detail for your checks, such as ingredient specifications, botanical names or the form of a vitamin or mineral, we’ll provide what we can from our product and raw material records. Some information is held by our raw material suppliers and may not be available to us, so we can’t guarantee every detail can be supplied. Please request this before ordering rather than after dispatch. We’re unable to provide regulatory advice for markets outside the UK.
Placing your order
At checkout, choose the shipping method Collection Only EXW (Ex Works)/Self Organised Courier. We charge a small pick and pack fee but no shipping, because you book and pay for the courier directly. When your order is ready, our fulfilment team will send you the shipment details so you can arrange collection. Ownership passes to you once the goods are collected, and responsibility for the goods in transit passes with it.
Documents we provide
We’ll supply a commercial invoice for every export order. It is issued in GBP on EXW Newcastle upon Tyne terms and shows product descriptions, commodity (HS) codes, country of origin, weights and values. The commodity codes are our best guidance, and your customs agent should confirm them before clearance.
We also provide a packing list for the consignment and a Certificate of Conformity for each product batch. On request, we can supply product specifications and ingredient information to support any certificate or registration you need to apply for.
Certificates of Free Sale
Some countries ask for a Certificate of Free Sale, which confirms a product can be legally sold in the UK. We can apply for these on your behalf through the Rural Payments Agency. Let us know which products you need certificates for and the destination country when you order, and allow around two weeks for the certificates to be issued. Several products can usually be listed on one certificate.
Documents we can’t provide
Some export and import documents need to be arranged by you or your agent, so we’re unable to supply them. These include Export Health Certificates, import licences, permits or product registrations in the destination country, reviews of labels or formulations against destination-country rules, and supplier’s declarations of origin for products not made in the UK.
Export Health Certificates are only required for some foods of animal origin, such as products containing fish oil, collagen or gelatine, and only for certain countries. If your products need one, a UK export agent can apply and arrange for a certifying officer to inspect the goods. We’ll provide product information and give the officer access to the consignment at our warehouse.
What we will sign
UK customs rules require the exporter on an export declaration to be a business established in the UK. If you are based outside the UK, we will therefore be named as the exporter, even though the order is ex-works. This doesn’t change who arranges and pays for shipping and clearance.
We’re happy to sign:
- The commercial invoice, as exporter.
- A customs authority (direct representation mandate) for your forwarder to lodge the UK export declaration. It must be limited to export declarations for your consignment. We don’t sign open-ended authorities, or authorities covering imports, deferment accounts or customs guarantees.
- A statement on origin on the invoice, but only for products of UK preferential origin that we hold supporting evidence for. Products made in the EU are shown with their EU country of origin and are not declared as UK preferential origin.
We’ll only sign documents prepared by you or your forwarder if our details match those below. We may amend documents before signing them.
How to show our details on export documents
Please show us as the exporter or consignor exactly as follows:
Troo Health Care Limited (T/A Nutribl)
Unit 22 Brough Park Trading Estate, Brough Park Way
Newcastle upon Tyne, NE6 2YF, United Kingdom
Company No: 07096390
VAT No: GB907809992
EORI No: GB907809992000
Phone: +44 191 833 0022
Email: hello@nutribl.com
Our warehouse is operated by Northstar 3PL at the same address. Northstar should not be named as exporter or consignor. If your courier needs it, it can appear as the collection point (c/o Northstar 3PL). The Incoterm should read EXW Newcastle upon Tyne and all values should be in GBP.
Proof of export
Export orders are invoiced without UK VAT. To keep them that way, we must hold official proof that the goods left the UK. Once your goods have been exported, please ask your forwarder to send the export MRN or export declaration (EAD) to hello@nutribl.com. If we don’t receive proof of export within three months of collection, we’re required to charge UK VAT on the order.
Useful links
Export certificates and special rules for food: https://www.gov.uk/guidance/export-food-and-agricultural-products-special-rules